A bit about me...
was chief information officer for the McGraw-Hill Companies,
Alcatel-Lucent and AT&T Universal Card. I was also senior vice
president distributed systems for ABN AMRO bank and director of process
engineering for Citibank’s global credit card business.
My focus has always been on improving business performance by using the
inherent power of IT while accelerating the uptake of emerging
technologies - but making customer service exceptional has also been a special priority for me.
And, to help show how the seemingly perpetual business-IT gap can be
transformed into a mutually-valued partnership, I've also authored 40+
articles for Forbes, CIO, Reuters and other IT management publications
and the Amazon bestselling book: "Technical Impact: Making your Information Technology Effective, and Keeping It That Way."
I now guide C-level sponsors and business leaders in making their IT
management team a powerful and exciting resource to gain competitive
advantage and industry leadership.
• Creating consensus around new, IT-based game-changing business outcomes
• Attracting and keeping the talent/resources needed for their achievement
• Creating new product/service offering visions/potentials through IT innovation
• Making exceptional customer service a critical business attraction strategy
What we do...
TI provides business leaders with proven ways to improve their strategic business performance by:
• Introducing innovation-based IT asset management practices
• Implementing linked-destiny IT business relationship management (BRM) programs
• Accelerating the emerging technology awareness, trial, adaptation and adoption process
Technical Impact | La Quinta, California | 2004-present |
ABN AMRO North America | Chicago, Illinois | 1997-2004 |
SVP, Distributed Systems Management
Citibank Global Credit Cards | New York, New York | 1994-1997 |
Director, Process Engineering
AT&T Universal Card Services | Jacksonville, Florida | 1991-1994 |
SVP and CIO
Los Angeles County | Los Angeles, California | 1988-1991 |
Senior Deputy Director and CIO
Alcatel-Lucent | Paris, France | 1985-1988 |
CIO and President Alcatel Network Services
Computer Sciences Corporation (CSC) | Brussels, Belgium | 1982-1985 |
Vice President, European Operations
The McGraw-Hill Companies | New York, New York | 1976-1982 |
SVP and CIO
Board of director positions...
Director-At-Large, APICS (the association of operations and supply chain management)
Elected to the board of directors of APICS (37k members) to help guide their global long-term strategy, governance and operations | Chicago | 2011-2013 |
Director Western Region, AITP (the Association of Information Technology Professionals)
Elected to the board of AITP (11k members) to help guide their international long-term strategy, governance and operations | San Diego | 2010-2012 |
Honors and awards...
Recipient of 7 awards for IT innovation in customer service presented by:
• Booz•Allen & Hamilton
• Rochester Institute of Technology
• CIO magazine
• Discover Card
• Network World
As part of the executive team at AT&T – I was also a recipient of the Malcolm Baldrige National Quality Award in the Service category presented by the Secretary of the Department of Commerce and the president of the United States.
Improving strategic business performance through technology