Below are some links to articles I've written to help us all understand and deal with the IT management factors illustrated on "The Book" page.
They also address the gap that often arises between the IT function and the business units it serves, a bit about why this occurs and, more importantly, the powerful and beneficial outcomes that can result if something is done about it.
Please keep in mind that the "something" I'm talking about is a pleasant experience for all concerned...
I'd be most grateful for any thoughts or comments you might have on these articles...
Improving strategic business performance through technology