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Results



Effectively Applied IT Result Examples
Below are a few examples of outcome-driven IT investment and the results that can be achieved using this progressive IT governance approach. 

Improve Productivity While Adding Processing Capacity

 
Client: Major Credit Card Issuer
Assignment: Target IT To Reduce Cost and Improve Productivity While Volumes Increase
Result: Continuously Improving Cost/Productivity Per Account







Improve Call Center Effectiveness Through Forecasting

 
Client: Major Customer Call Center Operations Firm
Assignment: Improve Available Capacity and Call Volume Effectiveness Through Advanced Forecasting Techniques
Result: Available Capacity Always In Balance With Best Customer Treatment




Implement Universal Customer Service System

 
Client: Credit Card Issuer
Assignment: Enable All Customer Service Requests To Be Handled Without Handoffs
Result: With Access To All Customer History, Each Response Is Quick, Easy, Accurate and Pleasant




Implement Document Imaging

 
Client: Major Credit Card Issuer
Assignment: Eliminate Delays, Error Prone Customer Service and Costs Due To Manual Document Handling
Result: Award-Winning Customer Service


Implement Business Process Mapping

 
Client: Major Financial Service Enterprise
Assignment: Eliminate Delays/Poor Customer Service Caused By Disconnected Functional Processes
Result: Continuously Improving Customer Service/Measures/Targets



Implement Responsive Data Warehouse

 
Client: Financial Service Enterprise
Assignment: Eliminate The Lag Time To Perform Business/Client Analyses
Result: Better Competitive Decisions Made Faster








Implement Progressive IT Asset Management Program

 
Client: Two Financial Service Enterprises
Assignment: Target IT Changes/Investments To Specific Strategic Outcomes
Result: Continuously Improving Focus On Achieving Strategic Goals/Performance


  "Best Practice" Change Introduction Process





Technical Impact
®

Improving strategic business performance through technology