Content copyright 2019. Technical Impact. All rights reserved.
Improving strategic business performance through technology
What we do...
TI provides business leaders with proven ways to improve their strategic business performance by:
• Introducing innovation-based IT asset management practices
• Implementing linked-destiny IT business relationship management (BRM) programs
• Accelerating the emerging technology awareness, trial, adaptation and adoption process
Honors and awards...
Recipient of 7 awards for IT innovation in customer service. These were presented by:
• Booz•Allen & Hamilton
• Rochester Institute of Technology
• CIO magazine
• Discover Card
• Network World
As part of the executive team at AT&T – I was also a recipient of the Malcolm Baldrige National Quality Award in the Service category presented by the Secretary of the Department of Commerce and the president of the United States.
And, to show how the business-IT gap can be transformed into a mutually-valued partnership, I've also authored 40+ IT management articles for Forbes, CIO, Reuters, etc., and the Amazon bestselling book: "Technical Impact: Making your Information Technology Effective, and Keeping It That Way."
I now guide C-level business leaders in making their IT management team a powerful and exciting resource to gain competitive advantage and industry leadership.
• Helping IT professionals create their career attraction strategy
• Building consensus for new, IT-based game-changing business outcomes
• Leveraging emerging technologies to create unique products and services
Board of director positions...
Director-At-Large, APICS (the association of operations and supply chain management)
Elected to the board of directors of APICS (37k members) to help guide their global long-term strategy, governance and operations | Chicago | 2011-2013 |
Director Western Region, AITP (the Association of Information Technology Professionals)
Elected to the board of AITP (11k members) to help guide their international long-term strategy, governance and operations | San Diego | 2010-2012 |
Technical Impact | La Quinta, California | 2004-present |
SVP Distributed Systems Management
ABN AMRO North America | Chicago, Illinois | 1997-2004 |
Director, Process Engineering
Citibank Global Credit Cards | New York, New York | 1994-1997 |
SVP and CIO
AT&T Universal Card Services | Jacksonville, Florida | 1991-1994 |
Senior Deputy Director and CIO
Los Angeles County | Los Angeles, California | 1988-1991 |
CIO and President Alcatel Network Services
Alcatel-Lucent | Paris, France | 1985-1988 |
Vice President, European Operations
Computer Sciences Corporation (CSC) | Brussels, Belgium | 1982-1985 |
SVP and CIO
The McGraw-Hill Companies | New York, New York | 1976-1982 |
A bit about me...
I was chief information officer for the McGraw-Hill Companies, Alcatel-Lucent and AT&T Universal Card. I was also senior vice president distributed systems for ABN AMRO bank and director of process engineering for Citibank’s global credit card business.
My focus has always been on improving business performance with the inherent power of IT while accelerating the uptake of emerging technologies - but making customer service exceptional has also been a special priority for me.