• Build linked-destiny IT-business relationships by implementing the best practice Business Relationship Management (BRM) discipline androle around these steps:
  • Gain common understanding of the BRM discipline and role
  • Consider scope, reporting relationship, resource and skill set options
  • Perform gap analysis of current situation to best practices
  • Plan, build and run IT using project portfolio management processes based on ROI for each application's life cycle
    Establish migration plan to modernize legacy systems around business cases​
  • Annually formalize emerging technologies to be researched and outcome driven innovation targets
  • Annually decide on IT investment trend balance against strategic performance and industry leadership goals
  • Accelerate the adaptation and adoption of effective emerging technologies
  • Define how IT service quality metrics and continuous improvement processes deliver customer delight and business growth

Ensure That IT Service Quality Continues To Improve

Building Your Information Technology (IT) Career
Making Your Information Technology (IT) Effective 

Technical Impact®
Improving strategic business performance through technology 

Establish A Progressive IT Asset Management Program

  • Target business processes needing radical improvement
  • Target best practices, emerging tools and techniques to be applied
  • Prototype alternatives, and based on workability, build IT investment business cases
  • Choose best return fit which specifically improves your firm's value proposition to it's customers, employees and stockholders​

Focus IT On Delivering Strategic Outcomes

  • Identify and agree upon areas needing attention
  • Finalize BRM discipline and role terms of reference to fit IT-business situation
  • Train, build and resource the BRM function in keeping with best practices
  • Finalize how BRM success will be measured and continuously improve
  • Mentor implementation process with IT service provider and business partner
  • Understand business unit success factors and jointly establish IT achievement targets to address each one
  • Build the business acumen of IT professionals at all levels          
  • Provide proven methods to ensure that each IT transaction is quick, easy, accurate and pleasant
  • Formally clarify how business results are best achieved through a joint business-IT goals management program
  • Jointly implement IT service quality measures that continuously improve
  • Establish proven ways to target IT investments for competitive advantage.
  • Assess the technical impact (and cost to integrate) proposed company acquisitions
  • Linking IT performance to strategic and business imperatives
  • Show how IT's investment performance favorably differentiates current and future offerings to customers and clients
  • Financial services (consumer, commercial and trading floor)
  • Payment systems
  • Credit card
  • Acquiring processors
  • Issuers and issuing processors
  • Point of sale
  • Payment system product providers
  • Online payment gateways
  • Banking
  • Telecommunications
  • Foreign exchange
  • Publishing
  • Specialized investment

Specialized Assignments

  • Evaluate IT investment performance and positioning
  • Serve as interim CIO or other C-level executive 
  • Support legal/court activities needing IT expertise
  • Implement IT service quality/continuous improvement programs
  • Targeted or specialized assignments

Implement An IT Business Relationship Management (BRM) Capability

For project examples, see Results


Industry Knowledge

  • Establish a focus on cost control and annual productivity improvement 
  • Measure and set quality improvement targets for each IT management function
  • Establish a vendor performance improvement program
  • Define and communicate the powerful contribution IT makes to the enterprise value proposition
  • Prove that your internal IT service compares favorably against alternatives