• Target business processes needing radical improvement
  • Target best practices, emerging tools and techniques to be applied
  • Prototype alternatives, and based on workability, build IT investment business cases
  • Choose best return fit which specifically improves your firm's value proposition to it's customers, employees and stockholders​
  • Establish proven ways to target IT investments for competitive advantage.
  • Assess the technical impact (and cost to integrate) proposed company acquisitions
  • Linking IT performance to strategic and business imperatives
  • Show how IT's investment performance favorably differentiates current and future offerings to customers and clients

Building Your Information Technology (IT) Career
Making Your Information Technology (IT) Effective 

Technical Impact®
Improving strategic business performance through technology 

Ensure That IT Service Quality Continues To Improve

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Focus IT On Delivering Strategic Outcomes

Industry Knowledge

Establish A Progressive IT Asset Management Program

Implement An IT Business Relationship Management (BRM) Capability

  • Plan, build and run IT using project portfolio management processes based on ROI for each application's life cycle
    Establish migration plan to modernize legacy systems around business cases​
  • Annually formalize emerging technologies to be researched and outcome driven innovation targets
  • Annually decide on IT investment trend balance against strategic performance and industry leadership goals
  • Accelerate the adaptation and adoption of effective emerging technologies
  • Define how IT service quality metrics and continuous improvement processes deliver customer delight and business growth

Specialized Assignments

  • Build linked-destiny IT-business relationships by implementing the best practice Business Relationship Management (BRM) discipline androle around these steps:
  • Gain common understanding of the BRM discipline and role
  • Consider scope, reporting relationship, resource and skill set options
  • Perform gap analysis of current situation to best practices
  • Evaluate IT investment performance and positioning
  • Serve as interim CIO or other C-level executive 
  • Support legal/court activities needing IT expertise
  • Implement IT service quality/continuous improvement programs
  • Targeted or specialized assignments

For project examples, see Results


  • Financial services (consumer, commercial and trading floor)
  • Payment systems
  • Credit card
  • Acquiring processors
  • Issuers and issuing processors
  • Point of sale
  • Payment system product providers
  • Online payment gateways
  • Banking
  • Telecommunications
  • Foreign exchange
  • Publishing
  • Specialized investment
  • Establish a focus on cost control and annual productivity improvement 
  • Measure and set quality improvement targets for each IT management function
  • Establish a vendor performance improvement program
  • Define and communicate the powerful contribution IT makes to the enterprise value proposition
  • Prove that your internal IT service compares favorably against alternatives
  • Identify and agree upon areas needing attention
  • Finalize BRM discipline and role terms of reference to fit IT-business situation
  • Train, build and resource the BRM function in keeping with best practices
  • Finalize how BRM success will be measured and continuously improve
  • Mentor implementation process with IT service provider and business partner
  • Understand business unit success factors and jointly establish IT achievement targets to address each one
  • Build the business acumen of IT professionals at all levels          
  • Provide proven methods to ensure that each IT transaction is quick, easy, accurate and pleasant
  • Formally clarify how business results are best achieved through a joint business-IT goals management program
  • Jointly implement IT service quality measures that continuously improve